!Problem
Naming rules, visibility choices and adding people differ across desktop, web and iOS, and mistakes are hard to undo.
→Approach
Walked the channel-creation flow on each surface with real screenshots, mapped issues to heuristics including accessibility.
✓Outcome
A consistent cross-platform flow with clearer visibility choices and recoverable mistakes, shown in a clickable prototype.
Key frameworksB2BCross-platformAccessibilityPrototype