CASE 08

Zomato: Customer and Restaurant Partner UX

From menu to payment, and from kitchen to payout

Food delivery UX
!Problem

Can customers see the full cost before paying, and can restaurant partners get online and understand their payouts?

→Approach

Evaluated login to tracking for customers and registration to payouts for partners. Verified every bill line against real cart screenshots: platform fee ₹14.99, GST and a ₹613.56 total.

✓Outcome

A clickable prototype with an itemised, honest bill and inline document checks (FSSAI, GSTIN, PAN, IFSC) for partners, plus a correction log so every claim is traceable.

Key frameworksNielsen HeuristicsHick / Fitts / JakobVerified BillPrototype

Full case study

Your browser can't show the PDF here. Open the case study PDF.

More documents and links

  • Detailed report (final)PDF · 19 pagesOpenDownload
  • Customer & partner prototypeClickable prototypeOpen
  • zomato-varun.netlify.app (earlier version)Live siteOpen