!Problem
The owner listing flow accepts junk data, hides the minimum 6 rooms rule and ends with a "Welcome Aboard" screen after which the listing disappears.
→Approach
Manual walkthrough of the live app with personal data redacted; 11 owner issues mapped to heuristics and Jakob, Hick, Fitts and Peak-End; guest booking issues added in v3.
✓Outcome
P1: save reliably and validate every input (address, KYC, OTP). Clickable prototype for both journeys, with listing completion and drop-off by step as the metrics.
Key frameworksHeuristicsPeak-End RuleKYCPrototypeMetrics
More documents and links
- Detailed report (final)PDF · 23 pagesOpenDownload
- Earlier 9-page briefPDF · 9 pagesOpenDownload
- Earlier detailed reportPDF · 19 pagesOpenDownload
- Interactive case studyClickable prototypeOpen
- 10-page interactive (v3)Clickable prototypeOpen
- Booking & listing prototypeClickable prototypeOpen
- oyo-varun-v3.netlify.appLive siteOpen
- Claude artifact: OYO Two JourneysClaude artifactOpen